Electricity Services Consumers’ Guide for Tbilisi

Table of contents

N	Chapters
1	Introduction
2	Power resources overview
3	Overview of power sector (institutions in power supply chain)
4	Legal framework
5	Energy consumers as key stakeholders General framework Rights of consumers Obligations of consumers
6	Energy provider Mandate Rights & Responsibilities
7	Regulator – GNEREC Mandate Rights & Responsibilities
8	Energy consumers` protection agency Mandate Rights & Responsibilities
9	Ministry of energy Mandate Rights & Responsibilities
10	Municipality and other stakeholders
11	Subsidies for population
12	Questions and answers
13	Contacts of all stakeholders
14	Application forms
15	Reference list